Our goal is for you to be completely satisfied with your purchase. We take pride in the quality of the products we sell. Offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Online Return Policy
Most merchandise can be returned within 30 days of purchase unless noted in our Return Policy Exceptions. Refunds will be issued to the original form of payment (credit card, debit, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by mychanic.us. Please note, bundled items need to be returned with all components for a full refund.
Please arrange the item to ship and return using the address label on the return form.
For most orders, credit will be issued at the time the merchandise is successfully received in our warehouse.
Return shipping costs will be the responsibility of the customer unless the return is the result of an error by mychanic.us.
- Fill out and include with your return the Return Form that was provided with your original packing slip.
- Pack the item carefully in the original packaging.
- Affix the address and maintain a copy of the tracking number of your return shipment as this is the only method to confirm delivery to our warehouse.
If you are returning more than one item, please make sure that they are all to be returned to the same location to ensure credit is applied accurately. If you have any questions about the return location address, please contact Customer Support at 888.328.6919.
If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at 888.328.6919.
Please note, depending on the form of payment tendered, it may take 2-10 business days from the start of the returns process for the credit to be applied to your account.
Online Return Policy Exceptions
Any damaged or missing items must be reported to Online Customer Support within 30 days of delivery by calling 888.328.6919.